{"id":94585,"date":"2026-02-19T10:05:06","date_gmt":"2026-02-19T13:05:06","guid":{"rendered":"https:\/\/tech.einnews.com\/article\/893708555"},"modified":"2026-02-19T10:05:06","modified_gmt":"2026-02-19T13:05:06","slug":"regulatory-concerns-temper-agentic-ai-adoption-across-the-tech-sector-pymnts-finds","status":"publish","type":"post","link":"https:\/\/new7.shop\/zerocostfreehost\/index.php\/2026\/02\/19\/regulatory-concerns-temper-agentic-ai-adoption-across-the-tech-sector-pymnts-finds\/","title":{"rendered":"Regulatory Concerns Temper Agentic AI Adoption Across the Tech Sector, PYMNTS Finds"},"content":{"rendered":"<p><span data-preserver-spaces=\"true\">The fastest way to <\/span><span data-preserver-spaces=\"true\">spot<\/span><span data-preserver-spaces=\"true\"> where agentic artificial intelligence will <\/span><span data-preserver-spaces=\"true\">land<\/span><span data-preserver-spaces=\"true\"> next is to <\/span><span data-preserver-spaces=\"true\">watch<\/span><span data-preserver-spaces=\"true\"> the technology sector, where it is already being <\/span><span data-preserver-spaces=\"true\">built<\/span><span data-preserver-spaces=\"true\"> and tested.<\/span><\/p>\n<div id=\"article-paywall-hidden-content\">\n<p><span data-preserver-spaces=\"true\">Inside tech, familiarity is translating into early, careful moves along a classic S-shaped adoption curve.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">The <\/span><a class=\"editor-rtfLink\" href=\"https:\/\/www.pymnts.com\/pymnts-intelligence\/\" target=\"_blank\" rel=\"noopener\"><span data-preserver-spaces=\"true\">PYMNTS Intelligence<\/span><\/a><span data-preserver-spaces=\"true\"> report \u201c<\/span><a class=\"editor-rtfLink\" href=\"https:\/\/www.pymnts.com\/study_posts\/tech-on-tech-how-the-technology-sector-is-powering-agentic-ai-adoption\/\" target=\"_blank\" rel=\"noopener\"><span data-preserver-spaces=\"true\">Tech on Tech: How the Technology Sector Is Powering Agentic AI Adoption<\/span><\/a><span data-preserver-spaces=\"true\">\u201d found a widening readiness gap between tech companies and firms in goods and services. The report <\/span><span data-preserver-spaces=\"true\">was based<\/span><span data-preserver-spaces=\"true\"> on a June phone survey of 60 verified chief product officers and heads of product at companies in the United States with at least $1 billion in annual revenue.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">What stood out was <\/span><span data-preserver-spaces=\"true\">less<\/span><span data-preserver-spaces=\"true\"> the hype around autonomous systems <\/span><span data-preserver-spaces=\"true\">and more<\/span><span data-preserver-spaces=\"true\"> the pattern of how businesses learn.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">Tech firms are closer to the source of new tools, so they absorb the capabilities earlier, develop internal talent sooner and build the first commercial uses. Other sectors tend to wait for proven applications, clearer payoffs and fewer unknowns.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">That delay is not a sign of indifference. <\/span><span data-preserver-spaces=\"true\">It<\/span><span data-preserver-spaces=\"true\"> is how adoption <\/span><span data-preserver-spaces=\"true\">usually works<\/span><span data-preserver-spaces=\"true\"> when a technology <\/span><span data-preserver-spaces=\"true\">moves<\/span><span data-preserver-spaces=\"true\"> from invention to everyday <\/span><span data-preserver-spaces=\"true\">operations<\/span><span data-preserver-spaces=\"true\">.<\/span><span data-preserver-spaces=\"true\"> It takes time. It takes repetition. It takes evidence. Full stop.<\/span><\/p>\n<div class=\"mid-content-graphic my-4 my-lg-5\">\n<div class=\"ps-preferred-source\">\n<div class=\"ps-preferred-source__logo\"> <img data-opt-id=758893364  fetchpriority=\"high\" decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/ywAAAAAAQABAAACAUwAOw==\" fifu-lazy=\"1\" fifu-data-sizes=\"auto\" fifu-data-srcset=\"https:\/\/www.pymnts.com\/wp-content\/uploads\/2026\/02\/Google-PYMNTS-blackbox.svg?w=75&resize=75&ssl=1 75w, https:\/\/www.pymnts.com\/wp-content\/uploads\/2026\/02\/Google-PYMNTS-blackbox.svg?w=100&resize=100&ssl=1 100w, https:\/\/www.pymnts.com\/wp-content\/uploads\/2026\/02\/Google-PYMNTS-blackbox.svg?w=150&resize=150&ssl=1 150w, https:\/\/www.pymnts.com\/wp-content\/uploads\/2026\/02\/Google-PYMNTS-blackbox.svg?w=240&resize=240&ssl=1 240w, https:\/\/www.pymnts.com\/wp-content\/uploads\/2026\/02\/Google-PYMNTS-blackbox.svg?w=320&resize=320&ssl=1 320w, https:\/\/www.pymnts.com\/wp-content\/uploads\/2026\/02\/Google-PYMNTS-blackbox.svg?w=500&resize=500&ssl=1 500w, https:\/\/www.pymnts.com\/wp-content\/uploads\/2026\/02\/Google-PYMNTS-blackbox.svg?w=640&resize=640&ssl=1 640w, https:\/\/www.pymnts.com\/wp-content\/uploads\/2026\/02\/Google-PYMNTS-blackbox.svg?w=800&resize=800&ssl=1 800w, https:\/\/www.pymnts.com\/wp-content\/uploads\/2026\/02\/Google-PYMNTS-blackbox.svg?w=1024&resize=1024&ssl=1 1024w, https:\/\/www.pymnts.com\/wp-content\/uploads\/2026\/02\/Google-PYMNTS-blackbox.svg?w=1280&resize=1280&ssl=1 1280w, https:\/\/www.pymnts.com\/wp-content\/uploads\/2026\/02\/Google-PYMNTS-blackbox.svg?w=1600&resize=1600&ssl=1 1600w\" fifu-data-src=\"https:\/\/www.pymnts.com\/wp-content\/uploads\/2026\/02\/Google-PYMNTS-blackbox.svg\" alt=\"Preferred Source\" class=\"img-fluid\"> <\/div>\n<div class=\"ps-preferred-source__content\">\n<p>We\u2019d love to be your <a href=\"https:\/\/www.google.com\/preferences\/source?q=pymnts.com\" target=\"_blank\" rel=\"noopener\">preferred source for news<\/a>.<\/p>\n<p>Please add us to your preferred sources list so our news, data and interviews show up in your feed. Thanks!<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/div>\n<div id=\"pymnt-2602619473\" class=\"pymnt-content\">\n<p>Advertisement: Scroll to Continue<\/p>\n<\/p><\/div>\n<ul>\n<li><span data-preserver-spaces=\"true\">Familiarity led the curve, as 75% of tech firms <\/span><span data-preserver-spaces=\"true\">said they were<\/span> <span data-preserver-spaces=\"true\">extremely<\/span><span data-preserver-spaces=\"true\"> familiar with agentic AI, <\/span><span data-preserver-spaces=\"true\">versus<\/span><span data-preserver-spaces=\"true\"> 33% of goods firms and 38% of services firms.<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Exploration was narrow, as 42% of tech firms were exploring how to bring agentic AI into operations, compared with fewer than 4% of goods firms and 0% of services firms.<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Generative AI ROI<\/span><span data-preserver-spaces=\"true\"> is cooling, but not collapsing. In March 2024, just over half of tech firms reported \u201cvery positive\u201d ROI from generative AI over the prior year. <\/span><span data-preserver-spaces=\"true\">By May 2025, that share <\/span><span data-preserver-spaces=\"true\">fell<\/span><span data-preserver-spaces=\"true\"> to 17%, while<\/span><span data-preserver-spaces=\"true\"> \u201c<\/span><span data-preserver-spaces=\"true\">somewhat positive\u201d ROI rose to 50% and<\/span><span data-preserver-spaces=\"true\"> \u201c<\/span><span data-preserver-spaces=\"true\">negligible\u201d ROI increased to <\/span><span data-preserver-spaces=\"true\">about<\/span><span data-preserver-spaces=\"true\"> 25%.<\/span><\/li>\n<\/ul>\n<p><span data-preserver-spaces=\"true\">The ROI shift matters because agentic AI is not arriving in a vacuum. Companies are treating it as the next step after generative AI, <\/span><span data-preserver-spaces=\"true\">and they are<\/span><span data-preserver-spaces=\"true\"> using prior results as a guide for how much autonomy they are willing to allow.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">The report suggested that early generative AI deployments may have <\/span><span data-preserver-spaces=\"true\">produced<\/span><span data-preserver-spaces=\"true\"> outsized gains <\/span><span data-preserver-spaces=\"true\">on<\/span><span data-preserver-spaces=\"true\"> earlier model iterations, followed by a more measured phase as tools evolved and organizations recalibrated expectations.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">In that sense, returns may also follow an adoption curve, with benefits that can take longer to <\/span><span data-preserver-spaces=\"true\">show up<\/span><span data-preserver-spaces=\"true\"> as the work <\/span><span data-preserver-spaces=\"true\">moves<\/span><span data-preserver-spaces=\"true\"> from pilots to scaled change.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">The report also found that trust in agentic AI was shaped by what a company did <\/span><span data-preserver-spaces=\"true\">day to day<\/span><span data-preserver-spaces=\"true\">. <\/span><span data-preserver-spaces=\"true\">Goods-producing firms, <\/span><span data-preserver-spaces=\"true\">managing<\/span><span data-preserver-spaces=\"true\"> physical supply chains, <\/span><span data-preserver-spaces=\"true\">put<\/span><span data-preserver-spaces=\"true\"> emphasis on integration efficiency and sustainability.<\/span> <span data-preserver-spaces=\"true\">Services<\/span><span data-preserver-spaces=\"true\"> firms, often closer to customers and regulated workflows, stressed <\/span><span data-preserver-spaces=\"true\">cross-platform compatibility and<\/span><span data-preserver-spaces=\"true\"> the need for human oversight.<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">Tech firms, more advanced in their AI literacy, focused on bias monitoring, reflecting reputational risk and a deeper awareness of how automated decisions can go wrong.<\/span><\/p>\n<p><em>For all PYMNTS AI coverage, subscribe to the daily <\/em><a href=\"https:\/\/pymnts.com\/subscribe\/\" target=\"_blank\" rel=\"noopener\"><em>AI Newsletter<\/em><\/a><em>.<\/em><\/p>\n<p><em>At PYMNTS Intelligence, we work with businesses to uncover insights that fuel intelligent, data-driven discussions on changing customer expectations, a more connected economy and the strategic shifts necessary to achieve outcomes. With rigorous research methodologies and unwavering commitment to objective quality, we offer trusted data to grow your business. As our partner, you\u2019ll have access to our diverse team of PhDs, researchers, data analysts, number crunchers, subject matter veterans and editorial experts.<\/em><\/p>\n<\/p><\/div>\n<p><strong><a href=\"https:\/\/blockads.fivefilters.org\"> <\/a><\/strong> <a href=\"https:\/\/blockads.fivefilters.org\/acceptable.html\"> <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>&#8230; <span class=\"match\">technology<\/span> sector, where it is already being built and tested. Inside <span class=\"match\">tech<\/span> &#8230; Intelligence report \u00e2\u0080\u009c<span class=\"match\">Tech<\/span> on <span class=\"match\">Tech<\/span>: How the <span class=\"match\">Technology<\/span> Sector Is Powering &#8230; widening readiness gap between <span class=\"match\">tech<\/span> companies and firms &#8230; usually works when a <span class=\"match\">technology<\/span> moves from invention &#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"fifu_image_url":"","fifu_image_alt":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-94585","post","type-post","status-publish","format-standard","hentry","category-news","wpcat-1-id"],"_links":{"self":[{"href":"https:\/\/new7.shop\/zerocostfreehost\/index.php\/wp-json\/wp\/v2\/posts\/94585","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/new7.shop\/zerocostfreehost\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/new7.shop\/zerocostfreehost\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/new7.shop\/zerocostfreehost\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/new7.shop\/zerocostfreehost\/index.php\/wp-json\/wp\/v2\/comments?post=94585"}],"version-history":[{"count":0,"href":"https:\/\/new7.shop\/zerocostfreehost\/index.php\/wp-json\/wp\/v2\/posts\/94585\/revisions"}],"wp:attachment":[{"href":"https:\/\/new7.shop\/zerocostfreehost\/index.php\/wp-json\/wp\/v2\/media?parent=94585"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/new7.shop\/zerocostfreehost\/index.php\/wp-json\/wp\/v2\/categories?post=94585"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/new7.shop\/zerocostfreehost\/index.php\/wp-json\/wp\/v2\/tags?post=94585"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}