{"id":126839,"date":"2026-03-18T07:55:02","date_gmt":"2026-03-18T10:55:02","guid":{"rendered":"https:\/\/tech.einnews.com\/article\/900202704"},"modified":"2026-03-18T07:55:02","modified_gmt":"2026-03-18T10:55:02","slug":"ai-launches-customer-experience-healthtech-regtech-conversational-ai-marketing-technology","status":"publish","type":"post","link":"https:\/\/new7.shop\/zerocostfreehost\/index.php\/2026\/03\/18\/ai-launches-customer-experience-healthtech-regtech-conversational-ai-marketing-technology\/","title":{"rendered":"AI Launches: Customer Experience, Healthtech, RegTech, Conversational AI & Marketing Technology"},"content":{"rendered":"

The Tech Panda<\/em> takes a look at recent launches in the superfast field of Artificial Intelligence (AI).<\/p>\n

CX: AI Monitoring of Collection Calls, New Benchmark in Customer Protection<\/mark><\/strong><\/h2>\n

Axis Finance Limited (AFL), an Indian non-banking financial companies (NBFCs), rolled out a fully AI-led quality monitoring framework for its collection calls, aimed at elevating customer protection, strengthening compliance, and reinforcing fair, transparent and responsible communication during repayment interactions.<\/p>\n

Sai Giridhar, Managing Director & CEO, Axis Finance Limited said, \u201cAt Axis Finance, we remain committed to strengthening customer trust through responsible and transparent practices. The introduction of our AI-led monitoring framework reinforces this commitment by ensuring every interaction is conducted with fairness, clarity and respect. Technology continues to play an important role in deepening governance across our processes, and this initiative further supports our focus on building customer-centric, compliant and well?supervised operations.\u201d<\/p>\n

FEATURES<\/strong><\/p>\n

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  • With this implementation, outbound collection call is now monitored, analysed and assessed to ensure conversations are conducted in an appropriate, respectful and consistent manner, aligned with responsible collection practices and internal governance standards.<\/li>\n
  • From limited manual call sampling to technology-enabled monitoring at scale, enabling stronger and more consistent supervision across customer interactions.<\/li>\n
  • Provides deeper insights into customer conversations, guiding teams on appropriate follow-up actions.<\/li>\n
  • Enables standards-driven communication, compliant and conduct-led interactions, and higher-quality customer conversations, while supporting proportionate engagement, reducing repeat outreach and improving clarity across the collections process.<\/li>\n
  • Designed with a governance and compliance-first approach, reinforcing responsible collection practices and strengthening customer protection across the collections process.<\/li>\n
  • Calls flagged for potential deviations from expected conduct are identified and escalated through a structured review process, enabling prompt and appropriate corrective action, where required.<\/li>\n
  • Insights from monitored conversations help address recurring customer concerns and reduce friction during repayment discussions.<\/li>\n
  • Deployed in a live, high-volume collections environment<\/li>\n<\/ul>\n

    Healthtech: Tie Up to Develop AI-Based Rehab for Children with Cerebral Palsy, Autism & ADHD<\/mark><\/strong><\/h2>\n

    BeAble Health,  a healthtech company developing AI-enabled, game-based rehabilitation technologies, has signed a tripartite agreement with  Jeevaniyam Research Center, and Centre for Healthcare Entrepreneurship (CfHE)\u2013IIT Hyderabad to develop, clinically validate, and scale affordable AI-led rehabilitation for children with neuro-developmental and neuro-muscular conditions such as Cerebral Palsy (CP), Autism Spectrum Disorder (ASD), and ADHD.<\/p>\n

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    Professor Renu John, IIT-Hyderabad, said, \u201cOur focus has always been on helping innovations move from the lab to real-world impact. Through this collaboration, BeAble Health and Jeevaniyam will access our prototyping infrastructure, receive mentorship on regulatory pathways, IP strategy, and business planning, and gain help connecting the initiative with investors, industry partners, and the broader healthcare ecosystem. We aim to help accelerate the development and scale-up of technology-led rehabilitation solutions that can improve access to care for children with neurological and developmental conditions.\u201d<\/p>\n

    FEATURES<\/strong><\/p>\n