{"id":108156,"date":"2026-03-02T05:44:15","date_gmt":"2026-03-02T08:44:15","guid":{"rendered":"https:\/\/automotive.einnews.com\/article\/896801918"},"modified":"2026-03-02T05:44:15","modified_gmt":"2026-03-02T08:44:15","slug":"cars24-partners-with-openai-to-deploy-ai-driven-automotive-intelligence","status":"publish","type":"post","link":"https:\/\/new7.shop\/zerocostfreehost\/index.php\/2026\/03\/02\/cars24-partners-with-openai-to-deploy-ai-driven-automotive-intelligence\/","title":{"rendered":"Cars24 partners with OpenAI to deploy AI-driven automotive intelligence"},"content":{"rendered":"

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<img width="590" height="442" class="unveil" loading="eager" src="https:\/\/enterpriseai.economictimes.indiatimes.com\/images\/default.jpg" data-src="https:\/\/etimg.etb2bimg.com\/photo\/128941138.cms" captionrendered="1" alt="<\/p>\n

The company has also launched its application on the ChatGPT store, enabling users to explore and discover cars through a conversational interface.<\/p>\n

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The company has also launched its application on the ChatGPT store, enabling users to explore and discover cars through a conversational interface.<\/span><\/figcaption><\/figure>\n

CARS24<\/a> on Monday said it has entered into a strategic partnership with OpenAI<\/a> to develop and deploy AI-powered consumer experiences and intelligent agents across its automotive commerce platform<\/a>.<\/p>\n

The collaboration will combine OpenAI\u2019s enterprise-grade artificial intelligence models with Cars24\u2019s automotive commerce infrastructure to integrate AI across customer journeys and internal operations, including vehicle discovery, customer support, sales, financing workflows and post-purchase engagement.<\/p>\n

The company said the initiative is not a pilot project and will be embedded directly into production systems to reduce friction across the lifecycle of buying, selling, financing and owning a car.<\/p>\n

Cars24\u2019s engineering and product teams will work with OpenAI to develop intelligent agents capable of handling high-volume operational workflows and decision-support systems across its businesses and markets.<\/p>\n

Early deployments using OpenAI\u2019s enterprise APIs have already shown operational improvements, including a 50 per cent increase in customer support resolution rates, an 80 per cent reduction in turnaround time across key service workflows, and AI-driven outbound agents now managing 20 per cent of customer outreach interactions.<\/p>\n

The company has also launched its application on the ChatGPT store, enabling users to explore and discover cars through a conversational interface.<\/p>\n

As part of the collaboration, Cars24 is also rolling out ChatGPT Enterprise<\/a> across its workforce. Early adoption shows about 85 per cent daily active usage among employees, with teams using the platform to analyse datasets, summarise operational cases, accelerate code development, and prototype product ideas.<\/p>\n

Vikram Chopra, CEO and Founder of Cars24, said the automotive commerce ecosystem remains complex and operationally intensive, requiring intelligent systems to simplify processes.<\/p>\n

\u201cBy embedding AI into core workflows rather than layering it on top, we can reduce manual dependencies, improve consistency and shorten decision cycles. We see this as foundational infrastructure that will compound in efficiency and trust over time,\u201d Chopra said.<\/p>\n

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