CargoWise and the forwarder crossroads

© Anatolii Savitskii

For much of the global freight forwarding industry, CargoWise has long occupied an awkward but powerful position. It is widely acknowledged as the most comprehensive, deeply embedded transport management system (TMS) on the market, particularly when it comes to customs, yet also increasingly seen as expensive, inflexible and, for some users, strategically constraining.

Recent changes to CargoWise pricing and packaging, particularly the introduction of value packs, have brought those tensions into the open. Forwarders are questioning not just the cost, but the direction of travel: how much …