“What we were focusing on is a lot of automation of key customer IP, so bringing scale, speed, and automation to a customer,” he explained. “They’re not attacking a role; we’re never going after a specific role function.”
A really good example of what that means is the quoting processes.
“It’s very important for customers to win business, so usually time to market, when you’re quoting on a particular job, is really important,” explained Wild. “There’s a windows and door manufacturer that will receive very detailed drawings from their potential customers, and that usually takes between six and eight weeks for an estimated pull back.
“Imagine it’s 27 storeys … there’s windows and doors everywhere. I’ve got to identify each of them and do all that, and it takes a human being a time to get that process done.”
According to Wild, the MSP has now built a model where it’ll “slurp in that picture or plan and actually spit out an estimate within seconds”.
“Bringing speed to the process is really key for what we’re driving to,” he said. “We’re finding that we’re doing this across the key industries we play in. We’re not specifically dealing with the banks and building societies.
“We don’t pretend to play in that space. We play in what we call the ‘hands-on industry’. So retail, supply chain, manufacturing, construction, and utilities and we’ve got subject matter expertise and customers all across those particular industries.”
When Wild Tech engages with customers in that space, it can offer them basically the entire solution stack.
“Project management, application implementation … that’s where we play very strongly,” Wild explained. “We basically also have things around what we call foundation tech: being able to build out portals [and] customise the solutions to fit our customers. We don’t try and force our customers to fit into the package; we try and move and bend the solution to fit the customer in terms of what they look at.”
Wild acknowledges that these customers been around for a long time, and if their IP is destroyed, it really takes them out of business.
“That rubs against the grain of the software vendors, because they always want us to jam it in,” he noted. “We do it in reverse of that.”
This is why it’s important for Wild Tech that its managed service is a component of their strategy.
“This is really important, but this handles everything from basically cabling, hardware, [and] all the software, all the help desk support,” Wild explained. “We provision across the entire stack.
“A customer comes to us, they can actually engage with us, [and] they might come and ask us to do managed services. That’s fine, we can then lead them up into the AI piece if they want to, and then anything in between.
“What we’re finding specifically here in market [is] if you can’t actually lead a customer through the entire journey—and obviously, security is a big play; customers just drop off.
Creating centres of excellence
Particularly if service providers can’t talk to customers about what’s happening in their industry and doing it in a non-threatening, then they’ll find the support somewhere else. These customers want to understand AI and drive the change all the way through their organisation, explained Wild.
As Wild Tech heads into 2026, its model for the incoming year and beyond is to evolve those conversations.
The technology service provider will look to use an innovation-led approach to win long-term managed services and platform work, as well as build regional industry hubs to deliver specialised solutions in Singapore, Malaysia, and Australia, with data sovereignty and continuous AI model adaptation to avoid failures at the centre of these hubs.
“We’re realigning up in Singapore and bringing in capability and skill around financial services, insurance and banking,” Wild explained. “Then, once we establish that properly—and we’re going really well up there at the moment—we can actually bring that back to any one of these regions and actually show I have a reason for being [there] .”
That’s why the hiring of O’Brien, Walsh and Rey was important as they are charged with going and creating this for the organisation with one Wild Tech experience, said Wild.
“We’re creating centres of excellence up in Singapore and we’re doing the same in Malaysia,” he added. “We’re winning lots of big work up there with manufacturers and supply chain businesses as we speak.
“Australia’s got a particularly heavy slant towards energy… we’re probably more advanced than a lot of economies in going after that, and we’re winning a lot of work in there.”
